RT Journal Article
SR Electronic
A1 Mikušová, Miroslava
A1 Dávid, Andrej
T1 
JF Doprava a spoje
YR 2010
VO 6
IS 1
SP 165
OP 173
UL https://tac.uniza.sk/artkey/das-201001-0018.php
AB The paper presents different approaches applicable in public transport quality evaluations, such as European Foundation for Quality Management (EFQM) model, certification, Total Quality Management (TQM), ISO quality standards, The Malcolm Baldrige National Quality Award (MBQA) approach, etc. It also describes the benchmarking - the systematic approach that provides to performance assessment and identification of best practice - as a powerful tool for the development of performance, quality sustainability and economic efficiency of transport enterprises.