PT Journal
AU Vaculik, J
   Monosi, M
SO Doprava a spoje
PY 2010
BP 222
EP 227
VL 6
IS 1
WP https://tac.uniza.sk/artkey/das-201001-0025.php
SN 13367676
AB This paper deals with efectivity of contact centres and deals with methods how to increase efectivity. In this paper are listed possibilities how to increase efectivity of contact centres with teoretical examples of performance increasing, in this article are listed also negative results.
ER