RT Journal Article
SR Electronic
A1 Vaculík, Juraj
A1 Monoši, Michal
T1 
JF Doprava a spoje
YR 2010
VO 6
IS 1
SP 222
OP 227
UL https://tac.uniza.sk/artkey/das-201001-0025.php
AB This paper deals with efectivity of contact centres and deals with methods how to increase efectivity. In this paper are listed possibilities how to increase efectivity of contact centres with teoretical examples of performance increasing, in this article are listed also negative results.