Doprava a spoje 2010, 6(1):165-173

KONCEPCIE MANAŽÉRSTVA KVALITY V DOPRAVE

Miroslava Mikušová, Andrej Dávid

The paper presents different approaches applicable in public transport quality evaluations, such as European Foundation for Quality Management (EFQM) model, certification, Total Quality Management (TQM), ISO quality standards, The Malcolm Baldrige National Quality Award (MBQA) approach, etc. It also describes the benchmarking - the systematic approach that provides to performance assessment and identification of best practice - as a powerful tool for the development of performance, quality sustainability and economic efficiency of transport enterprises.

Published: March 30, 2010  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Mikušová, M., & Dávid, A. (2010). KONCEPCIE MANAŽÉRSTVA KVALITY V DOPRAVE. Doprava a spoje, 6(1), 165-173
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content