Doprava a spoje 2010, 6(1):222-227

SEDEM SPÔSOBOV ZVÝŠENIA EFEKTIVITY V KONTAKTNOM CENTRE

Juraj Vaculík, Michal Monoši

This paper deals with efectivity of contact centres and deals with methods how to increase efectivity. In this paper are listed possibilities how to increase efectivity of contact centres with teoretical examples of performance increasing, in this article are listed also negative results.

Published: March 30, 2010  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Vaculík, J., & Monoši, M. (2010). SEDEM SPÔSOBOV ZVÝŠENIA EFEKTIVITY V KONTAKTNOM CENTRE. Doprava a spoje, 6(1), 222-227
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content