Transport And Communications 2014, 2(2):6-11 | DOI: 10.26552/tac.C.2014.2.2

Defining Standardized Quality Level in Suburban Bus Transport

Vladimír Konečný, Mária Kostolná1
1 Department of Road and Urban Transport, Faculty of Operation and Economics of Transport and Communications, University of Žilina, 010 26 Žilina, Slovak republic

The article deals with the possibilities of standardizing the quality level of suburban bus transport services. The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical methods are applied to specific measurement results of expectation and perception of the quality by the passengers in a significant transport hub of northern Slovakia, the region of Žilina. The findings will be applied in development of the standardization quality level in suburban bus transport to its anchoring into the service contract between self-governing region and operator of bus transport. This approach has not yet been applied in the Slovak Republic.

Keywords: quality, suburban bus transport, passenger, expectation, satisfaction
JEL classification: R41, R49

Published: September 30, 2014  Show citation

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Konečný, V., & Kostolná, M. (2014). Defining Standardized Quality Level in Suburban Bus Transport. Transport And Communications, 2(2), 6-11. doi: 10.26552/tac.C.2014.2.2
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