Transport And Communications 2019, 7(1):26-29 | DOI: 10.26552/tac.C.2019.1.6

Frequent Flyer Programs - Overview of Existing Models

Adam Hoszman, El¿bieta Marciszewska, Pawe³ Zagrajek
Institute of Infrastructure, Transport and Mobility, Warsaw School of Economics, Warsaw, 02-554, Poland

This paper describes three basic models of frequent flyer programs offered by airlines. Based on the definitions of these models an analysis of airline loyalty programs offered by European carriers was performed. The paper contains conclusions regarding the evolution of frequent flyer programs in Europe. The development process was assessed and prospective advances were identified.

Keywords: frequent flyer programs, loyalty management, travel choice,
JEL classification: M31, R41

Published: March 30, 2019  Show citation

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Hoszman, A., Marciszewska, E., & Zagrajek, P. (2019). Frequent Flyer Programs - Overview of Existing Models. Transport And Communications, 7(1), 26-29. doi: 10.26552/tac.C.2019.1.6
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