Doprava a spoje, 2010 (vol. 6), issue 2
GENERAL PROGRAMME OF THE IMPLEMENTATION OF NAIADES IN THE SLOVAK REPUBLIC - THE STATUS QUO AND NECESSARY MEASURES FOR LOGISTICS AND NAUTICAL PERSONEL
Andrej Dávid, Martin Lednický
Doprava a spoje 2010, 6(2):1-11 
This article consists of the SWOT analysis of the education system of the Slovak Republic in the field of inland water transport, its advantages and disadvantages and the measures addressed to nautical and logistics personnel which follow from the General Programme of the Implementation of NAIAEDS in the Slovak Republic (the Slovak NAP).
STAFF AND PERSONNEL POLICY IN COMMERCIAL BANKS IN THE SLOVAK REPUBLIC
Miroslava Jágerová
Doprava a spoje 2010, 6(2):12-15
Success of banking marketing depends to a great extent on selection, motivation and management of bank employees. The personnel policy task is to ensure that bank employees in compliance with the bank strategy meet attributes clients expect from them - qualification, credibility, politeness, communicativeness and perception. The bank gains a strong competition advantage by appropriate application of human resources management methods.
IMPLEMENTATION OF VALUE-ORIENTED MANAGEMENT IN NAVIGATION BUSINESSES
Martin Jurkovič, Jarmila Sosedová
Doprava a spoje 2010, 6(2):16-21
Financial analysis based on modern value-oriented approaches to management brings new insights into the efficiency of a given business. It does not only offer the retrospective evaluation of the development of a company, it also provides a forecast of future performance, which makes it possible to fulfill company's strategic goals and long-term interest of its owners.
THE KEY FINDINGS OF THE COURIER, EXPRESS AND PARCEL SERVICES
Lucia Madleňáková
Doprava a spoje 2010, 6(2):22-31
Today, a customer can choose from a variety of offers and providers of courier express and parcel services. The basic marks of these services is the provision value-added, door-to-door transport and deliveries of next-day or time-definite shipments, including documents, parcels and merchandise goods. Now the European CEP market is characterized by increasing consolidation, moderate growth rates and rising operational costs.
ANALYSIS OF TRANSPORT MARKET IN SLOVAK REPUBLIC
Ján Ondruą, Jana Dicová
Doprava a spoje 2010, 6(2):32-37
Competitive environment and market internationalisation offers to transport new opportunities, where transport enterprises have possibility to apply entrepreneurially idea, strengthen to actual competitiveness and obtain to advantageous position on market. The paper deals with assess of actual possibilities of development transport market, as place of orientation all entrepreneurially activities, with application of new trend in transport management and development of transport.
PRINCIPLE FOR DETERMINING THE LEVEL OF REWARD OPERATOR URBAN PUBLIC TRANSPORT
Miloą Poliak, Katarína Koą»álová
Doprava a spoje 2010, 6(2):38-42
The paper deals with methods of determining a reasonable profit. It is based on Regulation (EC). 1370/2007. The paper analyzes methods determining of reasonable profit in the following countries: Poland, France, Germany, Switzerland, Netherlands, UK and Spain. Analyzed on the basis of experience it can be stated that the payment is usually associated with some level of risk carrier, whereas transport as such carries the risk.
CUSTOMER SATISFACTION INDEX WITH A QUALITY OF SERVICE IN PUBLIC MASS TRANSPORT
Adela Poliaková
Doprava a spoje 2010, 6(2):43-49
The submission deals to problem of customer satisfaction value determination in the area of public mass transport. The first part of this paper is devoted to a description of the difference between consumer understanding of quality and own customer enjoyment. The passenger satisfaction is possible to consider in the case of high standard of service. The core contribution is an analysis approach for determining the value of customer satisfaction index in the application area for mass transport. Using the customer satisfaction index is gradually improving its objective by reducing the difference between expectations and perceptions of product characteristics.
SCIENTIFIC AND RESEARCH ACTVITITIES AS THE DETERMINANT OF DEVELOPMENT OF INLAND NAVIGATION
Jarmila Sosedová, Jan ©lesinger, Martin Jurkovič
Doprava a spoje 2010, 6(2):52-57
The University of Zilina through the Department of Water Transport at the Faculty of Operation and Economics of Transport and Communications prepares educated experts in the field of inland water transport. Department of Water Transport profiles theoretical and practical training for experts and is cooperating in developing and implementing international projects and grants in the field of logistics, information network and improvement of educational processes.
EXPERIENCES OF FOREIGN POSTS APPLYING FRANCHISING
Barbara Vopalecká
Doprava a spoje 2010, 6(2):58-62
Franchising is one of effective possibilities of developing a company and facing its competitors while keeping costs under control. Many foreign posts such as Swiss Post or Deutsche Post have large, long-term and positive experience with applying franchising in their postal business. Czech Post works on introducing this product sales form into practice at present.
THE INTERNAL AUDIT OF THE QUALITY MANAGEMENT SYSTEM IN THE ROAD TRANSPORT COMPANY
Marta Dobrotková, Ján Vrábel
Doprava a spoje 2010, 6(2):63-67
To verify the requirements of the quality management system is very important for each company, which implemented this system into its process. The internal quality audit is the one way how to find out if this system is implemented correctly, the mail task of this audit is to find activities and opportunities for the next improvement.