Doprava a spoje 2005, 1(1)

Kvalita poštových produktov v centre pozornosti poštových operátorov

Mária Rostášová, Miroslav Báťka

The contribution obtains the specific analyze of method SWEX - as a measurement of general postal service levels in Sweden Post. This postal organization decided to complement the E2E measurements of single piece priority mail with an AMQM - Automatic Mail Quality Measurement monitoring, because the customer's most important requirement is that Posten deliver its services on time

Published: March 30, 2005  Show citation

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Rostášová, M., & Báťka, M. (2005). Kvalita poštových produktov v centre pozornosti poštových operátorov. Doprava a spoje, 1(1), 
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