Doprava a spoje 2007, 3(2):19-26

METHODOLOGY FOR QUALITY ASSESSMENT IN THE RAILWAY PASSENGER TRANSPORT

Eva Nedeliaková, Anna Dolinayová

The article deals with new methodology for quality assessment in the conditions of railway passenger transport. There are defined the indicators for specified criterions of quality services. The article describes one part of the marketing research, which is founded on designed criterions. Marketing research contains quality perception of transport services from two different points of view - customer and staff.

Published: September 30, 2007  Show citation

ACS AIP APA ASA Harvard Chicago Chicago Notes IEEE ISO690 MLA NLM Turabian Vancouver
Nedeliaková, E., & Dolinayová, A. (2007). METHODOLOGY FOR QUALITY ASSESSMENT IN THE RAILWAY PASSENGER TRANSPORT. Doprava a spoje, 3(2), 19-26
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content